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Keynote - "An Overview of Simulations and Gamifications in the Workplace"

Monday, July 13, 12:00pm - Conference Center

Speaker Information


Jay Long

Delivery Manager, G2G3

Throughout his professional career, Jay Long has focused on containing IT costs through process improvement and integrating IT with the business. Jay is a business-thinker who successfully can pull a very complex situation into a project with a clear and effective focus. Jay assists clients with the design, planning and implementation of ITIL processes, including: Service Catalog Management, Request Fulfillment, Incident, Problem, Configuration, Change, Release, Service Level, Availability, Capacity, IT Service Continuity, and Financial Management. His experience encompasses ITSM, ITIL, process design/implementation, workflow analysis and design, IT operations, service life-cycle, and project management.

His customer engagement highlights include an ITSM implementation for an international not-for-profit organization, an ISO/IEC 20000 Certification for a Department of Energy laboratory, an ITSM assesment and 3-year roadmap for a large vehicle insurance company, and and a ITIL Service Support implementation for a financial organization.

Jay holds multiple ITIL and ISO/IEC certifications.


monday.txt · Last modified: 2018/11/27 13:39 by admin